FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your suitcases carry-on approved?
Yes. Many models are designed to meet major airline carry-on size requirements. Please check the product description for specific dimensions.
6. Are the suitcases durable?
Yes. They are made with strong, scratch-resistant materials and reinforced corners to withstand frequent travel.
7. Do they have smooth wheels?
Yes. All suitcases feature 360-degree spinner wheels for effortless maneuverability.
8. Are the suitcases expandable?
Many models include an expandable zipper for extra packing space when needed.
9. What materials are your suitcases made from?
We offer both hard-shell (ABS or polycarbonate) and soft-side (high-quality fabric) options. Material details are listed on each product page.
10. Are the suitcases suitable for short trips?
Yes. Our smaller suitcases are ideal for weekend getaways, business trips, and short vacations.
11. Do the suitcases have good organization?
Yes. Most models include interior compartments, zippered pockets, and compression straps to keep your belongings organized.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my suitcase arrives damaged?
Please contact us within 48 hours with clear photos of the item and packaging. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.